1. INFORMATION WE COLLECT

We may collect the following categories of personal information.

Personal Information

When you contact us, request information, submit a manuscript, or purchase our services, we may collect:

• Full Name
• Email Address
• Telephone Number
• Postal Address
• Billing Information
• Company Name (where applicable)
• Project Details
• Manuscripts, documents, artwork, and other materials you provide

Payment Information

Payments are securely processed by trusted third-party payment providers. We do not store your complete debit or credit card information on our servers. Payment information is processed in accordance with the security and privacy standards of the relevant payment provider.

Technical Information

When you visit our website, we may automatically collect information such as:

• IP Address
• Browser Type and Version
• Device Information
• Operating System
• Referring Website
• Pages Visited
• Date and Time of Access
• Website Usage Data

2. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Provide and manage our publishing and related services.
• Process payments and transactions.
• Respond to enquiries and customer support requests.
• Communicate project updates and service-related information.
• Deliver manuscripts, digital files, and completed work.
• Improve our website and customer experience.
• Detect and prevent fraud or unauthorised activity.
• Maintain business records.
• Comply with legal and regulatory obligations.

3. LEGAL BASIS FOR PROCESSING

Where the UK General Data Protection Regulation (UK GDPR) applies, we process your personal information on one or more of the following legal bases:

• Your consent.
• Performance of a contract with you.
• Compliance with a legal obligation.
• Our legitimate business interests, provided those interests do not override your rights and freedoms.

4. NON-DISCLOSURE OF YOUR INFORMATION

We respect your privacy and are committed to keeping your personal information confidential.

We do not sell, rent, trade, licence, or otherwise disclose your personal information to third parties for their own marketing or promotional purposes.

This includes, but is not limited to:

• Your name
• Email address
• Telephone number
• Postal address
• Payment information
• Project materials
• Manuscripts
• Financial information
• Any other personal information you provide

Mobile Information and SMS Communications

No personal or mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data, SMS consent, and related communication preferences are treated as strictly confidential and will not be shared, sold, rented, or disclosed to any third party for marketing purposes.

We will only use your contact information to communicate regarding your enquiries, projects, services, or where otherwise permitted or required by law.

5. INFORMATION SHARING

Although we do not share your information for marketing purposes, we may disclose personal information where necessary:

• To trusted service providers assisting us in delivering our services.
• To payment processors for transaction processing.
• To professional advisers including legal and accounting advisers.
• Where required by law, regulation, court order, or governmental authority.
• To protect our legal rights, prevent fraud, or maintain the security of our business.
• In connection with a merger, acquisition, restructuring, or sale of our business.

All service providers are required to maintain appropriate confidentiality and security standards.

6. DATA SECURITY

We implement appropriate technical, organisational, and administrative safeguards designed to protect your personal information against unauthorised access, disclosure, alteration, misuse, or destruction.

While we take reasonable precautions to safeguard your information, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to:

• Ensure the website functions correctly.
• Improve website performance.
• Analyse visitor behaviour.
• Enhance your browsing experience.

You may control or disable cookies through your browser settings. However, certain features of our website may not function properly if cookies are disabled.

Please refer to our separate Cookie Policy for further information.

8. INTERNATIONAL TRANSFERS

Some of our trusted service providers may process personal information outside the United Kingdom.

Where international transfers occur, we take appropriate safeguards to ensure your personal information receives an adequate level of protection in accordance with applicable UK data protection laws.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Provide our services.
• Fulfil contractual obligations.
• Comply with legal, tax, and accounting requirements.
• Resolve disputes.
• Enforce our agreements.

When personal information is no longer required, it will be securely deleted or anonymised.

10. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have the right to:

• Access your personal information.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information.
• Request restriction of processing.
• Object to certain processing activities.
• Request transfer of your personal information.
• Withdraw consent where processing is based upon consent.

To exercise any of these rights, please contact us using the details below.

11. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices, security, or content of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

12. CHILDREN'S PRIVACY

Our services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children. If we become aware that personal information relating to a child has been collected without appropriate legal authority, we will promptly take reasonable steps to delete such information.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.

Any changes will be published on this page together with the revised effective date.

14. CONTACT US

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Book Publishing Assistant UK
Website: www.bookpublishingassistant.co.uk
Email: info@bookpublishingassistant.co.uk
Telephone: +44 (20) 45141607